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Terms and Conditions

Terms and Conditions for the webshop of Leonie Bos

1. General Information

  • The terms and conditions apply to all purchases made through the webshop of Leonie Bos, which sells original drawings and art prints created by the artist.

2. Orders

  • By placing an order, the customer agrees to the terms and conditions outlined here.
  • All orders are subject to availability.
  • Prices are listed in Euro, and may include taxes and shipping fees (if applicable).

3. Payment

  • Payment is accepted via credit card and PayPal.
  • Payment must be made in full before the order is processed and shipped.

4. Shipping & Delivery

  • The seller is responsible for packaging and shipping the artwork securely.
  • Shipping times vary depending on the location of the buyer. Estimated delivery times will be provided at checkout.
  • The customer is responsible for providing the correct shipping address.
  • The seller is not responsible for delays caused by postal services or customs.

5. Shipping & Handling Fees

  • Shipping fees will be calculated at checkout and depend on the shipping method and destination.
  • Any customs fees, taxes, or import duties are the responsibility of the buyer.

6. Insurance & Loss/Damage During Shipping

  • The seller will insure original artwork and art prints during shipping.
  • In case of loss or damage during transit, the seller will contact the shipping company to file a claim and issue a replacement or refund, as applicable.
  • If compensation is received from the insurance company, the seller will pass this amount on to the buyer.

7. Returns & Refunds

  • Since all artwork is created by the seller, returns or exchanges are not accepted unless the item is damaged or not as described.
  • If the artwork is damaged during shipping, please contact the seller within 3 days of receiving the item, providing evidence of the damage (e.g., photos).
  • Refunds will be processed only after the damaged item has been returned or verified by the seller.

8. Copyright & Usage Rights

  • All artwork (originals and prints) remains the intellectual property of the artist, Leoni(e) Bos.
  • Customers are purchasing the right to own a physical piece of the artwork, but the artist retains all rights to reproduce and sell prints or digital versions of the artwork.
  • Customers are not allowed to reproduce, modify, or use the artwork for commercial purposes without permission from the artist.

9. Custom Artwork

  • Custom artwork requests will be considered on a case-by-case basis.
  • The customer will be provided with a quote, and payment must be made in full before work begins on custom pieces.
  • Custom orders cannot be refunded or exchanged once completed, except in the case of damage during shipping.

10. Privacy

  • The seller will handle the customer’s personal information with care, in compliance with privacy laws.
  • Customer information will not be shared with third parties, except for the purpose of shipping orders.

11. Limitation of Liability

  • The seller is not liable for any loss, injury, or damage resulting from the purchase or use of the artwork.
  • The seller is not responsible for any third-party issues (e.g., delivery delays, customs fees).

12. Amendments to Terms and Conditions

  • The seller reserves the right to update these terms and conditions at any time.
  • Customers will be notified of significant changes via email or a notification on the website.

13. Contact Information

  • For any questions or concerns about the terms and conditions or the purchase process, customers can contact the seller at [email protected].